Engaging Physicians in Patient Experience

Physicians love data. They use it every day to find answers for patients. So when they know data from patient surveys will be transparently displayed, they clearly see the connection between a patient’s perspective on their care and the individual physician’s role as a caregiver on the Cleveland Clinic team. Hear Dr. Cosgrove discuss with Adrienne Boissy, MD, Chief Experience Officer, how Cleveland Clinic uses data to drive engagement during an interview at the Patient Experience Summit 2016. You can learn how to focus physician attention on improving patient experience at the Patient Experience Leaders Forum, Samson Global Leadership Academy or Executive Visitors’ Program.