We Don’t Know What We Don’t Know: How Cleveland Clinic Teaches Communication Skills to Physicians

In this podcast with NEJM Catalyst’s Thomas Lee, MD, MSc, Adrienne Boissy, MD, MA, Chief Experience Officer, discusses communications training for physicians through Cleveland Clinic’s Center for Excellence in Healthcare Communication. Learn about the challenges unique to teaching physicians, and the 30 years of research demonstrating the importance of communication skills to everything from patient experience to preventing malpractice.